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Contact Information

E-mail:
aktiviteter@dgi-byen.dk

Tel.:
+45 3329 8060

Frequently asked questions

Not able to find the information you were looking for? See our FAQ box here, where we provide answers to the most frequently asked questions. You are also more than welcome to call or e-mail us with any questions you might have.
 

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I cannot find the product I want. Is it sold out?

The product is either sold out or inactive during the period you have entered in your search criteria

Where is the entrance to the bowling alley?

The address is Tietgensgade 65, and the entrance is located just by the corner towards Kvægtorvsgade.

How early should I arrive at the bowling alley?

We recommend showing up in good time, i.e. about 10-15 minutes early. This gives you time to switch to bowling shoes.

How many bowling lanes are there in the bowling alley?

We have 16 bowling lanes available.

How many shuffleboards are there in the bowling alley?

There are two shuffleboard tables.

Is it possible to book a time for table football (foosball) or a billiard table in the bowling alley?

No.

What is the minimum age for being allowed to participate in bowling?

The minimum age is 3, provided an adult in the group assists the child with the bowling ball.

When does the bowling alley begin serving shots for strikes (‘red pin time’)?

Red pin time starts from two hours before the bowling alley closes, except on Sundays.

Is it possible to bring your own shoes and bowling ball?

Yes, but your shoes and bowling ball must be approved by our staff.

Is it possible to get the results of our bowling game printed out?

Yes. Simply speak to our staff about getting your results printed.

Is the deposit I have paid for a bowling lane non-refundable?

Yes.

Will I get my deposit back if I cancel my booking?

No. You forfeit 100% of your deposit upon cancellation.

Can I pay with an EAN number?

Yes, but there is a minimum threshold of DKK 1,500.

How many people can play on one lane in bowling?

You can have up to 6 players per lane.

Why am I unable to pay for my booking with MasterCard?

Paying with MasterCard requires verification of your payment with 3D Secure, which we do not support at present.

Can I downgrade a booking?

It is possible to downgrade a booking in accordance with the cancellation rules.

I am unable to make online payments. What should I do?

Contact our Customer Account Center at aktiviteter@dgi-byen.dk

Why am I unable to book a half hour timeslot even though it is possible to select a half hour timeslot in the booking system?

Many different activities can be booked through the booking system. Some of these can be booked for half an hour, but not bowling.

Do I need to register a profile to be able to make an online booking?

Yes.

What does a snack basket at the bowling alley contain?

Nachos, chips (crisps), salsa dip, peanuts and pretzel sticks.

How many litres of beer does a beer tower contain?

A beer tower contains 3 litres of beer.

Is it possible to buy drinks and cocktails at the bowling alley?

Yes. 

Are we allowed to bring our own food into the bowling alley?

Bringing your own food or beverages into the bowling alley is not allowed. However, you are free to bring your own cake for children’s birthday parties - more information can be found here .

How do I book a children’s birthday party at the bowling alley?

You can book a children’s birthday party by contacting our Customer Account Center at aktiviteter@dgi-byen.dk
 

Can we bring our own cake to a children’s birthday party?

Yes, you are allowed to bring your own cake to a children’s birthday party.

What cold cuts/meat do the sandwiches contain at a children’s birthday party?

The sandwiches contain turkey meat.

What is Sharefood?

Sharefood is another type of buffet that is served on large platters for everyone at the table.

Is the booking fee for shooting practice non-refundable?

You can cancel your booking up to 14 days before your arrival. The booking fee is non-refundable after that.

How early should I show up for shooting practice?

5-10 minutes before your timeslot begins.

When is the latest I can downgrade my booking for shooting practice?

You can downgrade your booking up to 14 days before your arrival.

Do you offer free trial shooting practice sessions?

No.

Can I shoot with both rifles and 9 mm guns or in some other fashion combine the packages listed online?

No. This is due to safety rules.

What is a log book (shooting practice)?

The log book is a register that all guests must fill out and send to aktiviteter@dgi-byen.dk . Please note that you will be required to present photo ID upon your arrival at DGI Byen. The log book is erased at the start of the following shooting season, meaning that the data is stored for no more than a year.

When is the deadline for filling out the log book and sending it to you?

We must receive the log book no later than 5 business days before your shooting practice.

How do we find the Shooting Range (Skyttehuset)?

The Shooting Range is located in the basement floor at DGI Byen’s main entrance by Tietgensgade.

Does DGI Byen’s insurance cover any injuries sustained?

We accept no liability for any activity you participate in, and it is accordingly the responsibility of every participant to have an accident insurance that provides coverage in the event of an injury.

What is the age limit for shooting practice?

The age limit for rifle shooting practice is 12 years. For all other types of shooting practice, the age limit is 18 years.

Can I discharge a firearm without an instructor present if I have a firearms licence?

No.

Are we allowed to consume alcohol prior to our shooting practice?

No. You must follow the instructor’s guidelines and instructions. In the event that one or several participants fail to do so, are under the influence of alcohol or in some other manner pose a danger to themselves or others, the instructors can expel the individual or the whole group from DGI Byen.

Is the booking fee for archery practice non-refundable?

You can cancel your booking up to 14 days before your arrival. The booking fee is non-refundable after that.

Is it possible to have internal archery contests with each other?

Yes, you can have a contest with each other. Simply let the instructor know upon your arrival.

How do we find the archery range?

Upon your arrival to DGI Byen, head to the reception desk at CPH Hotel. You will find our instructor waiting for you there, and the archery practice takes place in the car park.

Does archery practice require any kind of preparation?

We recommend bringing appropriate clothing for the activity and showing up in good time, ideally 15 minutes beforehand. Arriving late will cut into the time you have booked.

What is the minimum number of participants for archery practice?

Archery practice requires a minimum of 8 participants.

Is the booking fee for Human Football non-refundable?

You can cancel your booking up to 14 days before your arrival. The booking fee is non-refundable after that.

What is the minimum age for being allowed to participate in Human Football?

The age limit for Human Football is 12 years.

How many participants can be on the field at once in Human Football?

A total of 10 participants can be on the field at once, with 5 people on each team.

Is an instructor included in our booking for Human Football?

Yes. An instructor will be present to guide you through the activity.

Does Human Football require any kind of preparation?

We recommend bringing sports clothes and appropriate footwear. We also recommend showing up in good time, ideally 15 minutes beforehand. Arriving late will cut into the time you have booked.

Does DGI Byen’s insurance cover any injuries sustained?

We accept no liability for any participating in Human Football, and it is accordingly the responsibility of every participant to have an accident insurance that provides coverage in the event of an injury.

Where is Human Football played at DGI Byen?

Human Football is played at DGI Byen’s lobby at the main entrance by Tietgensgade.

Is the booking fee for Human Football non-refundable?

You can cancel your booking up to 14 days before your arrival. The booking fee is non-refundable after that.

Where do we meet the fencing instructor for our fencing session?

Our instructor will be waiting for you at DGI Byen’s main entrance by Tietgensgade.

Does fencing require any kind of preparation?

We recommend bringing sports clothes and appropriate footwear. We also recommend showing up in good time, ideally 15 minutes beforehand. Arriving late will cut into the time you have booked.

Does DGI Byen’s insurance cover any injuries sustained?

We accept no liability for any participating in fencing, and it is accordingly the responsibility of every participant to have an accident insurance that provides coverage in the event of an injury.