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Not able to find the information you were looking for? See our FAQ box here, where we provide answers to the most frequently asked questions. You are also more than welcome to call or e-mail us with any questions you might have.
How do I cancel my PBS Supplier Service (direct debit subscription) membership?
Can I pay by Mobilepay at the ticket office?
What are the free admittance criteria for the Swim Centre (Vandkulturhuset)?
We are a school/business. Do we have to pay at the ticket office or can we have the invoice sent to us?
Can I pay via EAN?
Can my association apply for timeslots at DGI Byen?
Can my association rent hall times on a seasonal basis?
It is possible to rent lockers at DGI Byen?
Are visitors allowed to bring food and beverages into the halls?
What associations provide training and instruction at DGI Byen?
What sports can I play/practice at DGI Byen?
Is playing music in the halls allowed?
Is the use of resin allowed in the halls?
Is indoor footwear mandatory in the halls?
Is there a jumping pit in the Gymnastics Centre (Gymnastikhuset)?
I have signed up for an association team. How do I get access to the swim centre?
I would like to watch my child’s swim class. How can I do that?
I want to go swimming while my child/grandchild is taking their class. Is that possible?
I have signed up for an association group. Can I swim before and after my training?
I have lost/forgotten my association access card. What should I do?