(by ordinary inquiries)
(by subscription and termination)
Not able to find the information you were looking for? See our FAQ box here, where we provide answers to the most frequently asked questions. You are also more than welcome to call or e-mail us with any questions you might have.
How do I cancel my monthly membership at Vandkulturhuset?
A monthly membership can be terminated at any time with a notice of current month + one month. The member must terminate his or her membership, and this is done at DGI Byen's online booking system (Halbooking). A receipt for your waiting period will be sent to the email address that you have registered on your member profile. In case of doubt, the member must be able to prove that a termination has unquestionably taken place, by presenting the above receipt.
I would like to put my monthly membership on hold, can I?
Yes you can. Monthly memberships can be suspended - for a minimum of 1 week, and a maximum of 1 month at a time. The price is DKK 50. per pause. This must be done by the member himself, and it is done online via DGI Byen's online booking system (Halbooking). A receipt for your waiting period will be sent to the email address that you have registered on your member profile. It is not possible to suspend a monthly membership during a termination period. If your membership is suspended and you choose to terminate it, your suspension period will be automatically terminated
Can you pay with Mobilepay in Ticket Sales?
No. Unfortunately not.
Who can enter Vandkulturhuset for free?
Children under 2 years and companions with companion card.
We are a school/business. Do we have to pay at the ticket office or can we have the invoice sent to us?
We can send you an invoice. This requires that you register a member profile in our booking system, however. Contact us to find out more at firstname.lastname@example.org .
Can I pay via EAN?
Yes, but this requires that you register a member profile in our booking system. Contact us to find out more at email@example.com .
Can my association apply for timeslots at DGI Byen?
Non-formal adult education associations (in Danish: Folkeoplysende foreninger) can apply for training timeslots via the City of Copenhagen’s Associations Portal
Can my association rent hall times on a seasonal basis?
You can rent halls by the hour, but you also have the option to book a hall for the same fixed timeslot (depending on availability). Send a booking request through our booking system .
It is possible to rent lockers at DGI Byen?
Yes. Associations that train regularly at DGI Byen can rent lockers located in the Association Room (Foreningsrummet) and Shooting Range (Skytterummet).
Are visitors allowed to bring food and beverages into the halls?
You are allowed to bring a water bottle into the hall in connection with a training session. You are also allowed to bring a packed lunch into the lobby area by the café.
What associations provide training and instruction at DGI Byen?
Visit our “Associations” page to find out more.
What sports can I play/practice at DGI Byen?
Visit our “Associations” page to find out more.
Is playing music in the halls allowed?
There is a music centre installed in every hall, and you can connect your phone or tablet to it. You also have the possibility to connect a single microphone to the system.
Is the use of resin allowed in the halls?
The use of resin or any other adhering agents is not allowed in the halls.
Is indoor footwear mandatory in the halls?
Is there a jumping pit in the Gymnastics Centre (Gymnastikhuset)?
I have signed up for an association team. How do I get access to the swim centre?
You will receive an access card from your association. The card gives you access to the instructional pool in the timeslot indicated on the card. You can enter the changing rooms 30 minutes prior to the swim class and up to 15 minutes after the class has begun. The access card is personal.
I would like to watch my child’s swim class. How can I do that?
You can buy a spectator ticket for DKK 25 at the ticket office. The ticket gives you access to watch the class from the edge of the pool, but it does not give you access to the pool (i.e. you cannot go in the water with a spectator ticket).
I want to go swimming while my child/grandchild is taking their class. Is that possible?
Yes. Simply buy a standard ticket or ticket coupon at the ticket office.
I have signed up for an association group. Can I swim before and after my training?
You are not allowed to use the pools before and after your training slot, i.e. the timeslot indicated on your access card, unless you have purchased a supplementary ticket. If you would like to use the pools in the Swim Centre before and/or after your training, you must purchase a supplementary ticket. A supplementary ticket costs DKK 25 and can be purchased at the ticket office when you arrive.